I couldn't log on. No explanation, other than that my account was locked and I needed to call the number on the back of my card. I didn't have time to do so, but a week later, I tried logging on again with the same result. So I call customer service, and after barraging me with a laundry list of questions and not once asking the reason for my call or if they could help, the customer service rep at GE Money said, "Hold on" and transferred me to another department.
Needless to say, I was getting pretty frustrated, but it gets worse. The woman who answered also proceeded to put me through the litany of security questions, doesn't ask me the reason for my call and is unable to answer my question of why I'm being asked all these questions and what the hell is going on. Not to mention, she couldn't freaking understand anything I was saying and kept on saying, "huh?" "huh?"
Finally, I get it out of her that my account was locked because of the recent large charge and that they couldn't unlock it until I could verify them. Well, this was the first I heard of it! You'd think they could have sent me an e-mail or called me. After all, isn't it in their best interest that I be able to use my credit card to buy things and make them money? Regardless, I got my account unlocked.
A couple of weeks later, I finally receive a letter in the mail from GE Money, notifying me that my account has been locked, why and what I would need to do to resolve the issue. The fact that they had put me through such turmoil and made it so unpleasant for me to use the card... it was an easy decision to replace them with my Amazon Visa as my non-AmEx go-to credit card. It's just funny because a few months before this incident, I had received a promotional flyer from GE Money, offering me $20 if I used my Gap Visa Card 4x at a non-Gap family store.
I'm so used to the stellar customer service I receive from AmEx, this just felt like amateur hour.
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