In a prior post, I mentioned that IKEA will replace mis-manufactured and/or missing parts from their furniture kits. This was my experience actually doing it:
I brought the mis-manufactured drawer front along with another connecting part of the drawer too, to be able to demonstrate the problem visually. This was a good move because at first, they didn't believe that there was any problem and tried to fool us into taking the same part back with us. The customer service rep went to the back where they keep the extra parts - incidentally, this is also where the IKEA engineer/expert extraordinaire lives - and came back out being like, oh how about this part... will this work for you? But it was the same part!!!
Anyway, we sent it back and the engineer guy came out to compare the two parts and didn't get it until he tried putting in the drawer side we brought and noticed that it was blocking the groove where the drawer bottom was supposed to rest. The preceding passage will probably be complete nonsense to you unless you have assembled an IKEA drawer before (they are all designed the same way).
At this point, the light bulb went off in his head and he finally gave us the correct part. My takeaway from IKEA is, you have to go in expecting some bumps and minimal customer service (that's how they keep their costs low). That way you will be pleasantly surprised when things don't completely fall to sh!t.
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