Wednesday, April 15, 2009

Missing or Mis-Manufactured IKEA Parts

90% of the way through assembling my IKEA HEMNES 6-drawer chest, I noticed that one of the parts was manufactured incorrectly. The entire thing was put together except for one drawer and it turned out that a hole was drilled in the wrong place in the drawer front.

It is pretty common for parts to be missing or incorrectly manufactured in IKEA furniture kits. Fortunately, it is an easy problem to solve, albeit potentially annoying. All you need to do is bring your receipt, the assembly instructions and (if applicable) the incorrect part back to IKEA and go to their Returns desk. 

The bottom line is, they will totally give you the replacement part and any missing parts from their inventory. If they don't have it in their ready inventory, they will rip open a box for you and give you the part from there (so I've been told). 

One final word: You should try to bring it in within the refund timeline (I think 30 days). They will probably not hold you to that timeline, but it's better to play it safe than sorry.

1 comment:

  1. that's crap. I just bought one of those boxes they ripped open and pilfered. I live 3 hours from an ikea and I'm not going to drive there so I can get screwed again. It's JUNK. Who cares if it's sweedish when it's made in Poland and Indonesia.

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