Here's the lowdown on my bike rental experience with Metro Bicycles: it was painless, for the most part. The staff was pretty harried when we got to the store this past Saturday around 2pm... the best way to describe the scene was organized chaos. No one was directing you as to what to do or where to go.
There appeared to be two lines - one for regular customers and one for rentals. We made our way up to the rental line and grabbed someone's attention. There wasn't really any recognition that they understood what we had just said to them or that they were helping us. We were second in line to be helped, but it still took about 15-20 minutes to get our bikes and helmets. We gave them a credit card to pay for the rentals and were sent on our way.
I had expected that they would spend some time with you adjusting the bikes for your height and comfort, but no, it was really just hand over the bikes and out the door you went. Not to say that they wouldn't help you if you asked, but it definitely wasn't part of the process.
Returning was really easy, just brought the bikes back and turned them in. This time (5pm on Sunday after the 5 Boro Bike Tour) there was no one in the store, but the guy was still really confused and took a while to find our information and accept the returns. The receipts and documents for all rentals were clipped to a clipboard willy nilly... I guess they're still working on paper rather than on a computer.
Overall, it was an okay experience, nothing went horribly wrong, but they didn't blow me out of the water either. I would use them again, but would much prefer to use Bike and Roll, if they had rentals available.
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